Accidents & Emergencies

Regardless of who is at fault, if the vehicle is involved in an accident, is damaged, breaks down, or needs repair or salvage, PLEASE CONTACT US IMMEDIATELY.

Third-Party Accident Responsibility

In the event of an accident or damage caused by a third-party vehicle, the hirer is responsible for obtaining all necessary third-party details, including the vehicle registration number, driver’s name, driver picture, and driving license number. If a claim cannot be successfully made against the third party’s insurance, all damages will be borne by the hirer, subject to the excess clause as stated above.

Accident or Theft Reporting

In the event of an accident, please inform us immediately at the scene. You must then follow our instructions and lodge a police report within 24 hours from the time of the accident or from the time you discover any theft or loss. A written police report must be obtained and provided to us.

Towing

If the vehicle is required to be towed, you will be responsible for the cost of towing the vehicle regardless of who is at the fault for the accident.

Underbody and Overhead Damage

You are reminded that under-body and overhead damage is at your own risk at all times. Insurance coverage will be void if the vehicle is driven on unsealed, unpaved, or unsuitable roads or surfaces. (Tyres, Windshield, Bodykit Side Skirts, Engine Oil pan)

Important Reminders

Battery:

Please ensure that all headlights and interior lights are turned off when the vehicle is not in use. Leaving them on can drain the car battery completely, even when the engine is off.
If roadside assistance is required for a battery jump-start due to this, a surcharge of RM50 will apply limited to Kota Kinabalu area only.

Incorrect Fuel Type:

Using the wrong fuel type can cause serious engine damage and will incur charges between RM500–RM1000 or more depending on damage.
Please ensure you use the correct fuel type for your rental vehicle (Petrol or Diesel)

Tire Puncture:

Please check the condition of the tires before and during your rental. If a tire puncture occurs during the rental period, repair or replacement costs will be borne by the renter. Surcharge for tire puncture: Tire mending RM 40/mending or Tire replacement RM200-RM1000, depending on the damage and repair required.

Windscreen:

Windscreen damage is not covered by excess waiver. Replacement costs will apply.
To help avoid such damage, we kindly advise keeping a safe distance from heavy vehicles, stone-carrying trucks, and roadside grass cutters. Thank you for your attention and cooperation.

Need more information? Please WhatsApp us at +6012-679 3276

*View more information on our Terms and Conditions page.